Refund policy

At Farin, we strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 3 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
The item must not show any signs of use or damage caused by the customer.
A valid proof of purchase or order confirmation is required.

Returns requested after 3 days of delivery will not be accepted.

How to Request a Return

To request a return:

Log in to your Farin account.
Go to My Account → My Orders.
Select the eligible order.
Click Request Return.
Choose the reason for your return and upload photos if required.
Submit your request.

Alternatively, you may contact us at support@farin.in if you need assistance.

Please do not send any item back until your return request has been approved.

Return Approval

Once your request is received, our team will review it within 24–48 business hours.

If your return is approved, you will receive return instructions by email, including the return address and any additional steps.

Returns sent without prior approval may be refused.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please submit a return request within 3 days of delivery.

To help us process your request quickly, please include:

Your order number
Clear photos or videos of the item
Photos of the packaging (if applicable)

After verification, we will provide an appropriate resolution, such as a replacement or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Farin will bear the return shipping cost where applicable.
If the return is requested for any other eligible reason, the customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items cannot be returned:

Used or worn products
Products without original tags or packaging
Personalized or custom-made items
Beauty and personal care products
Innerwear, lingerie, and other hygiene-sensitive products
Gift cards
Final sale, clearance, or discounted items (unless received damaged or defective)

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, if the item is eligible, you may submit a return request after delivery.

Exchanges

We currently do not offer direct product exchanges.

If you require a different size, color, or product, please submit a return request for the original item (if eligible) and place a new order separately.

Refused or Undeliverable Orders

If an order is returned because:

An incorrect or incomplete delivery address was provided,
Delivery was refused by the customer, or
The courier was unable to complete delivery after multiple attempts,

any refund issued may be reduced by the shipping and return handling charges incurred.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@farin.in.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws, including the right to cancel or return your order within 14 days, subject to applicable legal requirements.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Farin Support
Email: support@farin.in